FAQ

You receive your custom pet portrait as a high-resolution PNG file delivered instantly to your email. Perfect for printing, sharing on social media, or using as a wallpaper.

Instantly! Digital files are delivered to your email the moment payment is confirmed. No waiting, no shipping — pure magic straight to your inbox.

All files are delivered as high-resolution PNG at 1024×1024 resolution — perfect for printing, phone wallpapers, and social media.

Each custom portrait is $5.99. Generate your portrait, approve it, and it's yours instantly.

The Digital Bundle ($9.99) includes your custom pet portrait as a high-resolution PNG, a phone wallpaper version, and social media ready versions — all delivered instantly to your email.

The Sticker Sheet Bundle ($19.99–$24.99) includes a custom pet portrait plus a professionally printed sticker sheet with 5–10 stickers featuring your pet, shipped directly to your door.

Digital files are delivered instantly to your email once payment is confirmed. No waiting, no shipping — just pure magic delivered straight to your inbox.

All digital files are delivered as high-resolution PNG files (1024×1024 and above), perfect for printing, sharing, or using as wallpapers.

We accept all major credit and debit cards, as well as Apple Pay and Google Pay — all processed securely through Stripe.

Due to the custom digital nature of our products, we do not offer refunds once the portrait has been generated and approved. However if you experience a technical issue we will always make it right — just reach out to us!

Absolutely. All payments are processed through Stripe, a world-class payment provider. We never store your card details.